Delete your LanternPet account

Effective July 14, 2026

LanternPet is published by LanternPet LLC, a Utah limited liability company. You can delete your account and its data yourself, from inside the app, at any time. You do not need to contact us and we do not need to approve it.

Delete your whole account

1. Open the LanternPet app and sign in.
2. Go to Settings.
3. Tap Delete Account.
4. Confirm. The deletion runs immediately.

What is deleted

Deleting your account permanently removes:

• your account and sign-in credentials;
• every pet profile you created;
• health records, medications, allergies, vaccinations, vet visits and weight entries;
• photos and documents you uploaded, including scanned vet paperwork;
• your full symptom-check history, including the descriptions you wrote and the assessments generated in response;
• reminders and care schedules;
• any care-circle access you granted to other people.

Your billing relationship ends at the same time: your payment profile is deleted and any active subscription is canceled, so you are not charged again.

What is kept, and for how long

• Financial transaction records, where tax and accounting law requires us to retain them. These are records of payments, not your pet data.
• Routine encrypted backups, which expire automatically on a fixed schedule. Deleted data is not restored to the live service from them.

Nothing else is retained.

Deleting some data without closing your account

You do not have to close your account to remove data. You can delete individual items yourself, in the app, and keep the rest of your account intact.

To delete one pet and everything attached to it — its health records, medications, photos, reminders and symptom-check history:

1. Open the pet.
2. Tap Edit.
3. Tap Remove pet, then confirm.

To delete a single health record — a medication, vaccination, allergy or vet visit:

1. Open the pet, then open Health records.
2. Tap the record you want to remove.
3. Tap Delete record, then confirm.

Reminders and photos are removed the same way, from the item itself. Deletions are immediate and permanent; we do not keep a copy. The exceptions in What is kept apply here too.

If you would rather we did it, email support@lanternpet.com from the address on your account and tell us what to remove.

If you cannot access the app

Email support@lanternpet.com from the address on your account and ask us to delete it. We will confirm when it is done.

How we handle your information generally is described in our Privacy Policy.