Refunds

Effective July 14, 2026

If LanternPet is not what you hoped for, email support@lanternpet.com within 30 days of a charge and we will refund it. You do not have to give a reason, and we will not ask you to call anyone.

That includes a renewal you did not mean to keep paying for. If you meant to cancel and forgot, tell us and we will put it back.

Where you bought it decides who refunds it

LanternPet is sold three ways, and only one of them is us:

• On our website: we charge you, so we refund you. Email us.
• Through Google Play: Google holds the payment. We can issue the refund from our side, so email us and we will take care of it. You can also request one yourself in Google Play within 48 hours of the purchase.
• Through the App Store: Apple holds the payment and does not give developers a way to refund it. We cannot do it for you, however much we would like to. Request one at reportaproblem.apple.com. If Apple turns you down and you think that is wrong, email us anyway and we will see what we can do.

Canceling

Canceling stops the next charge; it does not refund the current one, and you keep your plan until the period you already paid for ends. In the app, go to Settings and tap the button under Plan: it opens whichever store or billing page handles your subscription.

Deleting your account is separate from canceling, and is described in Delete your account.